Support Services

Maximizing value from your Clearswift investment

Clearswift Support Options & Professional Services

The Clearswift Support Services organization is dedicated to protecting our customer’s investment. Our team of experts ensure ongoing and consistent operational capabilities, attaining the highest levels of satisfaction through the delivery of professional and highly responsive services. We offer a variation of Support Options and Professional Services to best meet your business needs and requirements. Our services range from technical assistance to consultation around business process changes during implementation and periodic system health checks.

Clearswift Support and Services Guide
ICAP F5 datasheet

To meet your distinct business requirements, we offer four levels of Support Service Options:

PREMIUM

Our Premium Support Service offers a highly personal service, delivering additional value add services through a Support Account Manager, inclusive of best practice consultation, on-site support days and regular on premise service reviews, in true partnership with our customers.

ADVANCED

The Advanced Support Service option recognizes the business critical nature of Clearswift solutions, delivering enhanced support capabilities including automated service monitoring and reporting and regular service reviews, to further secure consistent operational availability through a more proactive level of support.

STANDARD PLUS

The Standard Plus Support Service option offers a highly reactive service with a proactive element, providing an additional level of support with proactive alerts and system monitoring/trending capabilities.

STANDARD

Our Standard Support Service options offers a highly reactive and responsive 24*7 service, enabling Clearswift to take immediate ownership of reported issues, providing full visibility of progress and status through the end-to-end management of incidents.

Clearswift Professional Services

At Clearswift, we recognize that there will be times when you require expert knowledge to help with the deployment, upgrading, or migration over to our products. Accordingly, we offer an array of Professional Services that vary from periodic health checks to consultation for business process change in existing solutions. The range of professional service packages we offer has been designed to ensure that you get the maximum value from your Clearswift investment.

Migrations

Migrating from one technology to another requires pre-planning and on occasion, operational challenges can arise. Clearswift’s team of certified engineers can be on hand to ensure that your migration is planned and executed efficiently, with full user sign off for production deployment.

Upgrades

Clearswift technology is constantly being developed to meet changing customer needs and to combat the evolving threat landscape, so it’s important to keep your solution up to date once it’s deployed. Our certified engineers can provide professional support with upgrades as and when new versions are released to ensure you take full advantage of new features and functionality.

System Health Check

Our team of certified engineers will review your Clearswift deployment to ensure that it's optimally configured and offer recommendations on how to improve content security policy to meet changing business or compliance requirements. A regular system health check is good practice and an excellent knowledge sharing opportunity between our team and yours.