We are dedicated to providing the highest levels of client satisfaction. Our Community Support Portal is the most efficient method for logging cases and identifying solutions.
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Technical Support
The Clearswift Technical Support organization is dedicated to protecting our customer’s investment. Our team of experts ensure ongoing and consistent operational capabilities, attaining the highest levels of satisfaction through the delivery of professional and highly responsive services. We offer a variation of Technical Support and Professional Services options to best meet your business needs and requirements.
To meet your distinct business requirements, we offer two levels of Technical Support:
PREMIUM
Premium support clients enjoy an unmatched level of personalized service with their own dedicated Support Account Manager (SAM). As well as fast-track escalation and the features offered with our standard service, clients also receive an annual health check with recommended improvements, two dedicated support days, and advice on compliance requirements and best practices, and more.
STANDARD
Our Standard Support Service option offers a highly reactive and responsive 24*7 service, enabling Clearswift to take immediate ownership of reported issues, providing full visibility of progress and status through the end-to-end management of incidents.
Clearswift Support Has You Covered
To learn more about how our team can assist your organization, download Clearswift Technical Support guide.
Support Center
Support for Fortra's Clearswift operates 24 hours a day, 7 days a week with phone support, email [email protected], or our Community Support Portal. Where an immediate response is required, please call your local Clearswift Support Center:
EMEA Support: +44 (0) 118 903 8200
United States Support: +1 856 359 2170
Germany Support: +49 (0) 228 2865 3622
APAC Support: +61 3 8546 7002
Japan Support: +81 35326 3470
Professional Services
At Clearswift, we recognize that there are times when you need expert knowledge to help maximize the business value post deployment. Our services range from technical assistance to consultation around business process changes during implementation and periodic system health checks. Our services can be tailored to meet your specific requirements:
Installation
We will ensure that your Clearswift solution is optimally deployed and configured to meet your specific organizational requirements.
Policy Definition
Our team design and implement a content security policy that meets your needs.
Policy Migration
Our team of certified engineers will ensure that your migration from MIMEsweeper for SMTP to the Clearswift Secure Email Gateway is planned and executed efficiently.
Upgrade
We want to ensure that you are taking advantage of new functionality with any major release. Our team will ensure that your upgrade is planned and executed effectively.
Health Check
Our team of certified engineers will review your Clearswift deployment to ensure that it’s optimally configured and recommend how your content security policy can be amended to meet the changing needs of your organization.
Fortra's Email Security Premium Services
Get the help and guidance you need and want to navigate your email security solutions. Put your mind at ease about your organization’s email security investment.