Product Support

Resources and guides to help you optimize your Clearswift deployment

This area contains all the resources you need to ensure your Clearswift products are installed and configured for optimal performance. If you can't find what you need here, visit the Community Support Portal where you can troubleshoot guides in the Online Help Library or log a Support Ticket and one of our support team members will get back to you.


Clearswift Information Governance Server

Clearswift's Information Governance Server (IGS) provides a repository for all your organization's critical information, protecting it from unauthorized sharing and malicious data breaches. The solution integrates seamlessly with the Clearswift Secure Gateways, allowing you to detect and control your sensitive data in transit. To help set up your IGS and maximize the solution to its full capacity, download our installation and configuration resources.

Clearswift Secure Email Gateway

The Clearswift Secure Email Gateway (SEG) appliance is one of the most robust email security solutions on the market. Download and review all available product support resources to ensure your SEG is installed and configured for optimal performance to protect your organization from advanced threats and outbound data loss via email.

Clearswift Secure Exchange Gateway

Download and review all available product support resources for the Clearswift Secure Exchange Gateway (SXG) which will ensure you optimize the deployment of your internal data loss prevention solution to protect critical information and enable secure sharing inside your organization.

Clearswift Secure ICAP Gateway

Clearswift Secure ICAP Gateway (SIG) enhances existing web security infrastructure with Adaptive Data Loss Prevention functionality to ensure safe collaboration and secure information sharing via the web and collaboration apps. Download and review all product support resources available to ensure your SIG is configured and set up for superior protection and performance.

Clearswift Secure Web Gateway

The Clearswift Secure Web Gateway (SWG) enables granular control over what your users access or share via the web. Download and review all available product support documents which will help you set up and configure your SWG with flexible, policy-based filtering to inspect encrypted traffic, protect your organization from phishing and malware attacks, and prevent the loss of sensitive data.

Still using our legacy products?


Clearswift is continually developing and enhancing its product range with new features, that’s why it’s important to keep your Clearswift technology up to date by upgrading to the latest versions as and when they’re released. Please contact Clearswift Support to discuss the latest upgrade.

Need assistance with your upgrade?

Clearswift offers a number of Professional Services to assist organizations with upgrades. In addition, the Clearswift Support team operates 24/7 around the globe to assist you with technical issues as and when they arise. Log a Support Case via the Clearswift Support Portal or contact one of our regional Support teams by phone for immediate assistance:

APAC: +61 2 9424 1210  |  USA: +1 856 359 2170 
EMEA: +44 (0)118 9038200  |  Germany: +49 (0) 228 9293 9351 

Need assistance with your upgrade?