Support Services Guide: Our Team Has You Covered

The Clearswift Support Team is dedicated to optimizing the success of our customers and attaining the highest levels of customer satisfaction.

You can expect a swift response from a professional support organization that is available 24 hours a day, 7 days a week. We use globally recognized best practices to deliver support that consistently meets or exceeds customer expectations.

Core Commitments

  • Availability at all hours with local presence

  • Globally recognized best practices, driving the quality of our service delivery

  • Openness, driving complete visibility of both the service we provide and the feedback we receive

Core Deliverables

  • 24x7 worldwide telephone and email support

  • Extensive web-based self-service capabilities (e.g. support portal, knowledge base)

  • Knowledgeable, culturally appropriate support professionals

  • Proactive and preventative support methodology


View the Full Guide

Learn about Clearswift's Support & Services in this guide.