Product Support

Resources and Guides to help you optimise your Clearswift deployment

This Clearswift Product Support area offers the latest ISO links as well as a variation of informative resources such as installation guidelines, configuration details and FAQ’s for all Clearswift Product/s. Consider Clearswift Training Options for courses that will help you gain more in-depth knowledge of your Clearswift product/s. If you can’t find what you need here, visit the Client Support Portal to view our Online Help Library for troubleshooting guides or to log a Support Ticket where one of our friendly team members will get back to you with a solution.

Select the Product you need Support with:

Clearswift SECURE Email Gateway

The Clearswift SECURE Email Gateway (SEG) is one of the most robust email security solutions on the market. Download and review all available product support resources to ensure your SEG is installed and configured for optimal performance to protect your organization from advanced threats and outbound data loss via email.

Download the latest ISO link

Latest ISO link

Version: 4.7.0

Date: 2017-11-13

ISO image is for evaluation or customers who need to re-install their SECURE Email Gateway 4.7.0 operating system software. You may need to do this, for example, after a SECURE Email Gateway hard disk has been replaced or to migrate to the new platform.

Download ISO link


Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible.

Download the Installation & Getting Started Guide for the Clearswift SECURE Email Gateway

View Installation Resources

Installation Resources

Below is an array of documents containing information that can aid the process of installation, helping you to make the right security decision and policies for your business from the start. 

SECURE Email Gateway v4.7 Ports & Protocols
SECURE Email Gateway v3.x Ports & Protocols
Clearswift SECURE Gateways VMWare Deployment Guide
Clearswift SECURE Email Gateway Supported Hardware and Software
Preparing for the 4.7.0 Upgrade (Pre-installation video guide)

View Configuration Resources

Clearswift SECURE Exchange Gateway

Download and review all available product support resources for the Clearswift SECURE Exchange Gateway (SXG) which will ensure you optimize the deployment of your internal data loss prevention solution to protect critical information and enable secure sharing inside your organization.

Download the latest ISO link

Latest ISO link

Version: 4.7.0

Date: 2017-11-13

ISO image is for evaluation or customers who need to re-install their SECURE Exchange Gateway 4.7.0 operating system software. You may need to do this, for example, after a SECURE Exchange Gateway hard disk has been replaced or to migrate to the new platform.

The installation guide is available for download as well.

Download ISO link

Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible. 

Download the Installation & Getting Started Guide

View Installation Resources

Installation Resources

At this time there are no configuration documents available. Please contact Clearswift Support for more information. 

View Configuration Resources

Configuration Resources

At this time there are no configuration documents available. Please contact Clearswift Support for more information.

Clearswift ARGON for Email

ARGON for Email is designed to enhance your existing email security solution with Adaptive Data Loss Prevention technology to prevent inbound and outbound information threats across email. To ensure ARgon is configured and set up for prime performance at your organization, download and review all available product support documentation.

Download the latest ISO link

Latest ISO link

Version: 4.7.0

Date: 2017-11-13

ISO image is for evaluation or customers who need to re-install their ARgon for Email 4.7.0 operating system software. You may need to do this, for example, after an ARgon for Email hard disk has been replaced or to migrate to the new platform.

The installation guide is available for download as well.

Download ISO link

Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible. 

Download the Installation & Getting Started Guide

View Installation Resources

Installation Resources

Below is an array of documents containing information that can aid the process of installation, helping you to make the right security decision and policies for your business from the start. 

ARgon for Email Ports and Protocols

View Configuration Resources

Configuration Resources

At this time there are no configuration documents available. Please contact Clearswift Support for more information.

Clearswift SECURE Web Gateway

The Clearswift SECURE Web Gateway (SWG) enables granular control over what your users access or share via the web. Download and review all available product support documents which will help you set up and configure your SWG with flexible, policy-based filtering to inspect encrypted traffic, protect your organization from phishing and malware attacks, and prevent the loss of sensitive data.

Download the latest ISO link

Latest ISO link

Version: 4.7.0

Date: 2017-11-13

ISO image is for evaluation or customers who need to re-install their SECURE Web Gateway 4.7.0 operating system software. You may need to do this, for example, after a SECURE Web Gateway hard disk has been replaced or to migrate to the new platform.

Download latest ISO

Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible.

Download the Installation & Getting Started Guide

View Installation Resources

Installation Resources

Below is an array of documents containing information that can aid the process of installation, helping you to make the right security decision and policies for your business from the start.

Clearswift SECURE Web Gateway Ports & Protocols
Clearswift SECURE Gateways VMWare Deployment Guide
Clearswift SECURE Web Gateway Hardware Compatibility List
Clearswift SECURE Web Gateway Hardware Sizing Guide

View Configuration Resources

Configuration Resources

The documents below are intended to assist the configuration of our product in your environment. Considering the history of your system, common integrations, basic needs, and more complex suggestions, we hope to help you implement our solution in the best way possible, enabling you to utilize the full spectrum of options.

Product Information Bulletin for the Clearswift SECURE Web Gateway v4.7
SECURE Web Gateway HTTPS/SSL Technical FAQ

Clearswift SECURE ICAP Gateway

Clearswift SECURE ICAP Gateway (SIG) enhances existing web security infrastructure with Adaptive Data Loss Prevention functionality to ensure safe collaboration and secure information sharing via the web and collaboration apps. Download and review all product support resources available to ensure your SIG is configured and set up for superior protection and performance.

Download the latest ISO link

Latest ISO link

Version: 4.7.0

Date: 2017-11-13

ISO image is for evaluation or customers who need to re-install their SECURE ICAP Gateway 4.7.0 operating system software. You may need to do this, for example, after a SECURE ICAP Gateway hard disk has been replaced or to migrate to the new platform.

Download latest ISO

Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible. 

Download Installation & Getting Started Guide

View Installation Resources

Installation Resources

Below is an array of documents containing information that can aid the process of installation, helping you to make the right security decision and policies for your business from the start. 

Clearswift SECURE ICAP Gateway Ports and Protocols

View Configuration Resources

Configuration Resources

The documents below are intended to assist the configuration of our product in your environment. Considering the history of your system, common integrations, basic needs, and more complex suggestions, we hope to help you implement our solution in the best way possible, enabling you to utilize the full spectrum of options.


Product Information Bulletin for Clearswift SECURE ICAP Gateway v4.7
What's new in 4.7.0
Clearswift SECURE ICAP Gateway integration with Barracuda NextGen Firewall
Clearswift SECURE ICAP Gateway integration with F5® BIG-IP® Local Traffic Manager
Clearswift and Blue Coat Integration

Still using our legacy products?

Clearswift is constantly developing and enhancing its product suite with new tools and features. It’s important to keep your Clearswift technology up to date by upgrading to the latest versions as and when they’re released throughout the year. The most current Clearswift Software Version is 4.7.0. If you’re still using MIMEsweeper or Gateway Version 3 products, please contact Clearswift Support to discuss an immediate upgrade, as components within these products will become End of Life in February 2018.

Need assistance with your upgrade?

Clearswift offers a number of Professional Services to assist organizations with upgrades. In addition, the Clearswift Support team operates 24/7 around the globe to assist you with technical issues as and when they arise. Log a Support Case via the Clearswift Support Portal or contact one of our regional Support teams by phone for immediate assistance:

APAC: +61 2 9424 1210 or +61 2 9424 1200  |  USA: +1 856 359 2170 
EMEA: +44 (0)118 9038200  |  Germany: 0800 1800 556 (rgnl) or +49 (0)221 82829886 (int)

Clearswift Support Center