Product Support

Resources and guides to help you optimize your Clearswift deployment

This area contains all the resources you need to ensure your Clearswift products are installed and configured for optimal performance. If you can't find what you need here, visit the Client Support Portal where you can troubleshoot guides in the Online Help Library or log a Support Ticket and one of our support team members will get back to you.

Select the Product you need Support with:

Clearswift Secure Email Gateway

The Clearswift Secure Email Gateway (SEG) is one of the most robust email security solutions on the market. Download and review all available product support resources to ensure your SEG is installed and configured for optimal performance to protect your organization from advanced threats and outbound data loss via email.

Download the latest ISO link

Latest ISO link

Version: 5.0

Date: 2020-09-08

ISO image is for evaluation or customers who need to reinstall their Secure Email Gateway 5.0 operating system software. You may need to do this, for example, after a Secure Email Gateway hard disk has been replaced or to migrate to the new platform.

SHA-256: f19c3b57f1734f547202b450705836f367dba8dca027e23b470c76f135baf047

Download ISO link


Download the Installation Guide

Installation Guide

These guides are designed to make the installation of our product as smooth and problem-free as possible. Please select from the following:

Download the Clearswift Secure Email Gateway Installation and Getting Started Guide

Azure Installation & Getting Started Guide for the Secure Email Gateway V5

View Installation and Configuration Resources

Clearswift Secure Exchange Gateway

Download and review all available product support resources for the Clearswift Secure Exchange Gateway (SXG) which will ensure you optimize the deployment of your internal data loss prevention solution to protect critical information and enable secure sharing inside your organization.

Download the latest ISO link

Latest ISO link

Version: 5.0

Date: 2020-09-08

ISO image is for evaluation or customers who need to reinstall their Secure Exchange Gateway 5.0 operating system software. You may need to do this, for example, after a Secure Exchange Gateway hard disk has been replaced or to migrate to the new platform.

SHA-256: f19c3b57f1734f547202b450705836f367dba8dca027e23b470c76f135baf047

Download ISO link

Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible.

Download the Clearswift Secure Exchange Gateway Installation and Getting Started Guide

View Installation and Configuration Resources

Installation and Configuration Resources

To help you through the installation and configuration process, please select from the following:

V5.0

Visit the Clearswift Help Center for more resources

V4.11

Clearswift Secure Exchange Gateway v4.11 ReadMe
Clearswift Secure Exchange Gateway v4.11 Ports & Protocols

Clearswift ARgon for Email

ARgon for Email is designed to enhance your existing email security solution with Adaptive Data Loss Prevention technology to prevent inbound and outbound information threats across email. To ensure ARgon is configured and set up for prime performance at your organization, download and review all available product support documentation.

Download the latest ISO link

Latest ISO link

Version: 5.0

Date: 2020-09-08

ISO image is for evaluation or customers who need to reinstall their ARgon for Email 5.0 operating system software. You may need to do this, for example, after an ARgon for Email hard disk has been replaced or to migrate to the new platform.

SHA-256: f19c3b57f1734f547202b450705836f367dba8dca027e23b470c76f135baf047

Download ISO link

Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible.

Download the ARgon for Email Installation and Getting Started Guide

View Installation and Configuration Resources

Installation and Configuration Resources

To help you through the installation and configuration process, please select from the following:

V5.0

Visit the Clearswift Help Center for more resources

V4.11

Clearswift ARgon for Email v4.11 ReadMe
Clearswift ARgon for Email v4.11 Ports and Protocols

Clearswift Secure Web Gateway

The Clearswift Secure Web Gateway (SWG) enables granular control over what your users access or share via the web. Download and review all available product support documents which will help you set up and configure your SWG with flexible, policy-based filtering to inspect encrypted traffic, protect your organization from phishing and malware attacks, and prevent the loss of sensitive data.

Download the latest ISO link

Latest ISO link

Version: 5.0

Date: 2020-09-08

ISO image is for evaluation or customers who need to reinstall their Secure Web Gateway 5.0 operating system software. You may need to do this, for example, after a Secure Web Gateway hard disk has been replaced or to migrate to the new platform.

SHA-256: 82f739fc26788e9e380b5843e442c8919fc6e23d5a176c41ba066b847547b04a

Download latest ISO

Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible.

Download the Installation & Getting Started Guide

Azure Installation & Getting Started Guide for the Secure Web Gateway V5

View Installation and Configuration Resources

Installation and Configuration Resources

To help you through the installation and configuration process, please select from the following:

V5.0

Clearswift Secure Gateways VMWare Deployment Guide
Clearswift Secure Web Gateway Hardware Sizing Guide
Visit the Clearswift Help Center for more resources

V4.11

Clearswift Secure Web Gateway v4.11 ReadMe
Clearswift Secure Web Gateway v4.11 Ports & Protocols

Clearswift Secure ICAP Gateway

Clearswift Secure ICAP Gateway (SIG) enhances existing web security infrastructure with Adaptive Data Loss Prevention functionality to ensure safe collaboration and secure information sharing via the web and collaboration apps. Download and review all product support resources available to ensure your SIG is configured and set up for superior protection and performance.

Download the latest ISO link

Latest ISO link

Version: 5.0

Date: 2020-09-08

ISO image is for evaluation or customers who need to reinstall their Secure ICAP Gateway 5.0 operating system software. You may need to do this, for example, after a Secure ICAP Gateway hard disk has been replaced or to migrate to the new platform.

SHA-256: 82f739fc26788e9e380b5843e442c8919fc6e23d5a176c41ba066b847547b04a

Download latest ISO

Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible.

Download the Clearswift ICAP Gateway Installation and Getting Started Guide

Azure Installation & Getting Started Guide for the Secure ICAP Gateway V5

View Installation and Configuration Resources

Installation and Configuration Resources

To help you through the installation and configuration process, please select from the following:

Clearswift Secure ICAP Gateway v4.11 ReadMe
Clearswift Secure ICAP Gateway v4.11 Ports and Protocols
Clearswift Secure ICAP Gateway integration with Barracuda NextGen Firewall
Clearswift Secure ICAP Gateway integration with F5® BIG-IP® Local Traffic Manager
Clearswift and Blue Coat Integration
Visit the Clearswift Help Center for more resources

Clearswift Information Governance Server

Clearswift's Information Governance Server (IGS) provides a repository for all your organization's critical information, protecting it from unauthorized sharing and malicious data breaches. The solution integrates seamlessly with the Clearswift Secure Gateways and ARgon for Email, allowing you to detect and control your sensitive data in transit. To help set up your IGS and maximize the solution to its full capacity, download our installation and configuration resources.

Download the latest ISO link

Latest ISO link

Download ISO link

Download the Installation Guide

Installation Guide

This guide is intended to make the installation of our product as smooth and problem-free as possible. 

Download Installation & Getting Started Guide

View Installation Resources

Installation Resources

Below is an array of documents containing information that can aid the process of installation, helping you to make the right security decision and policies for your business from the start. 

Clearswift Information Governance Server ReadMe
Information Governance Server Client Download
FSRM Configuration

View Configuration Resources

Configuration Resources

The documents below are intended to assist the configuration of our product in your environment. Considering the history of your system, common integrations, basic needs, and more complex suggestions, we hope to help you implement our solution in the best way possible, enabling you to utilize the full spectrum of options.


View our Online Help

Still using our legacy products?

Clearswift is continually developing and enhancing its product range with new features, that’s why it’s important to keep your Clearswift technology up to date by upgrading to the latest versions as and when they’re released. The most current Clearswift Secure Gateway Version is 5.0. If you’re still using MIMEsweeper or Gateway Version 4.x products, please contact Clearswift Support to discuss an immediate upgrade, as components within these products go end of life August 2021.

View Product End of Life Notifications

End of Life Notifications

Click on the link below to view the current end of life notification.

Clearswift Secure Gateways V4.x End of Life Notification

Need assistance with your upgrade?

Clearswift offers a number of Professional Services to assist organizations with upgrades. In addition, the Clearswift Support team operates 24/7 around the globe to assist you with technical issues as and when they arise. Log a Support Case via the Clearswift Support Portal or contact one of our regional Support teams by phone for immediate assistance:

APAC: +61 2 9424 1210  |  USA: +1 856 359 2170 
EMEA: +44 (0)118 9038200  |  Germany: +49 (0)221 82829886 

Clearswift Support Center