Customer Satisfaction ratings

Our clients continue to provide fantastic feedback, indicating that the level of service we provide is a key differentiator for them. These are some of their comments.

April – September 2015

95% of customers have stated that the Clearswift services team have met (31%) or exceeded (64%) their expectations. 
417 customers responded and all ratings are based on closed support requests.


Good support and fast feedback keep up the good work Team!
Exceptional communication from the support technical. Very - very pleased.
Intuitive support provided which gave us the answer that was required, and in a timely fashion.
Thank you, very fast solution! Great.
I was extremely impressed with the knowledge of the engineer assigned to my issue, and that he kept at it until a complete resolution. Good communication as well. Well Done!
Very good support. I appreciate very much. Thanks.
Support rep was excellent. smoothest resolution ever.
Excellent service as ever - helpful, knowledgeable staff, much appreciated.
Excellent, very fast response. Support portal was also refreshingly easy to navigate.
Everyone I spoke to were extremely helpful with what was quite a complex problem.
I was very satisfied how quickly my case was firstly responded to how quickly as resolution was provided. The support representative kept in contact to ensure I was happy with the solution that was provided. All in all a great service.