Customer Satisfaction ratings

Our clients continue to provide fantastic feedback, indicating that the level of service we provide is a key differentiator for them. These are some of their comments.

January – March 2017

Clearswift Technical Support resolved 5086 Service Requests in the quarter.

  • 97% of customers have stated that the Clearswift services team have met (64%) or exceeded (33%) their support expectations. 
  • 212 customers responded and all ratings are based on closed support requests.


Good support and fast feedback keep up the good work Team!
Exceptional communication from the support technical. Very - very pleased.
Intuitive support provided which gave us the answer that was required, and in a timely fashion.
Thank you, very fast solution! Great.
I was extremely impressed with the knowledge of the engineer assigned to my issue, and that he kept at it until a complete resolution. Good communication as well. Well Done!
Very good support. I appreciate very much. Thanks.
Support rep was excellent. smoothest resolution ever.
Excellent service as ever - helpful, knowledgeable staff, much appreciated.
Excellent, very fast response. Support portal was also refreshingly easy to navigate.
Everyone I spoke to were extremely helpful with what was quite a complex problem.
I was very satisfied how quickly my case was firstly responded to how quickly as resolution was provided. The support representative kept in contact to ensure I was happy with the solution that was provided. All in all a great service.