For all customers of SEG, SWG, SXG and SIG (all versions)
We have been increasing the capacity and performance of our AV and URL update servers in preparation for the next Gateway release due soon.
If you have locked down access to these servers by IP address on your firewalls, then you must change your firewall settings to allow communication with these new servers. These new servers will be available from 00:00 GMT 25th October 2018
Both sets of update servers will run in parallel for a period of time, but the old servers will be decommissioned on Nov 22nd 2018.
If you need some assistance please contact firstname.lastname@example.org