Ever been in that scenario when your web or email security solution has gone down and the support centre is closed and not opening for at least another few hours or even days if it falls over a weekend? With email and web use mission critical for businesses today that situation just doesn’t make any sense. We have recognised this business need and today Clearswift are launching a new 24/7 level of support as standard for all customers, as well as the launch of two new enhanced support contracts.
We have been working on this development and increased level of support over the past year and centralised all support into three in-house global support centres in the UK, Australia and USA. We have a real depth of knowledge within the Clearswift in-house support teams and it makes real sense that we pass this on directly to our customers. We are also aiming to provide continuity of support when it comes to customers dealing with dedicated account managers who are automatically notified when a support query is raised and has an active role in the issue resolution. This really rings true with customers - with one of them describing it as “exceptional” to receive this level of dedicated service.