NAVIGATION
The technotes can be found on the Support drop-down menu or from the Support homepage. This comprehensive online resource is available to Support customers only.

PURPOSE
The technotes are written by our Global Support Teams and cover installation and configuration problem diagnosis and resolution. The extensive library of technical data can help to resolve known issues quickly.

SEARCH
The technotes work on a standard numbering system and can be searched directly by number or phrase. In addition, they can also be searched by product name and version number to help you find the information you want instantly.

NAVIGATION
The My Support area can either be accessed from the Membership Center or (once logged into the Support site), from the left hand column of each page. Alternatively there is a link on the Support homepage.

PURPOSE
My Support is an area dedicated to show Support customers an overview of the status of their account. It details the current Support certificate information, any current evaluations and the direct URLs for the spamActive datafeed, as well as reminders of the latest patches and discussion board threads.

NAVIGATION
The Patch page and information can be accessed from a number of places; the Support drop-down menu, the Support homepageand the My Support page (Membership Center).

PURPOSE
The Patches & Upgrades pages are to keep all current and evaluating customers up-to-date with all the latest product enhancements and fixes.

SEARCH
The patches for the main products are often listed, with a link to the full menu and archive separately. If the product you have is not listed, please click on the Archive link.

LISTINGS
The listings for the patches consist of the relevant product name, the Patch ID number, a release date and description. Each patch has a download and a ReadMe. Please note: the ID numbers are changing from (e.g.) 5.0.8 to a 5 digit number (e.g.) 12936.

KEY:
signifies the download link and signifies the ReadMe file.

PURPOSE
To help you understand the licensing and deployment options for MIMEsweeper for SMTP 5.0, this page has been designed to take you through various scenarios. There are a number of documents and demos that explain how we license the various MIMEsweeper deployment options.

NAVIGATION
The Public Discussion Boards are available to anyone and are linked to from the Support drop-down menu and homepage.

PURPOSE
To enable people to discuss their MIMEsweeper or Specialist Product installations, problems or concerns and benefit from a wealth of knowledge from over 14,000 members! Members include Clearswift staff, management and our customers and partners.

HOW TO JOIN
Simply click on the "Not a Member? Register Here!" link and then Agree to the subsequent Terms and Conditions. Then complete the very short registration form (as shown below).

WHAT IS THREATLAB?
As the name suggests, our ThreatLab team of specialists researches and monitors potential threats 24 hours a day, advising and forewarning customers as and when dangers occur. In addition, we provide you with the Technotes and tools needed to configure your security products against new threats. ThreatLab consists of:

THREATLAB (Open to all)
An email alert service only sending timely alerts about the latest and emerging threats, such as viruses. In addition, the Threat News Blog is also open to all for informative and interesting articles and opinions from Pete Simpson, our ThreatLab Manager.

THREATLAB ACTIVE
This is the area of ThreatLab restricted to Support customers only. Customers can benefit from the monitoring of emerging threats 24 hours a day, 7 days a week and receive up-to-the-minute alert and solution emails with
information about new and existing threats. There is also a comprehensive library of hints and tips as well as Technotes and tools.

This part of ThreatLab is for Support customers who have MIMEsweeper for SMTP 5.0.
Rather than relying on the manual receiving, reading and implementing of the ThreatLab Active alerts, ThreatLab LIVE! offers the automatic download of managed lists, direct to your MIMEsweeper. These managed lists include the anti-spam datafeed, checksums, expression lists and scripts.

To sign up for these automatic downloads, simply choose and tell us a password for your product to access our systems. (see screenshot) Then set that password in your product's setup (instructions available on the same page).

This area is separated from the rest of the Support Center, as it is an independent community of MIMEsweeper customers, run by an independent committee, whose aim is to ensure that its subscribers get access to the information, knowledge, tools and people required to carry out their content security responsibilities effectively and efficiently.

HOW TO JOIN
There is an annual subscription fee for MUF Membership which includes:

• Attendance to the 2 day annual content security conference
• Access to the password protected MIMEsweeper User Forum website.
• The opportunity to network with other MIMEsweeper users and content security experts
• Information about exciting developments in the MIMEsweeper family of content security products
• The opportunity to attend product specific hands on technical workshops

Clearswift offers Support through its Channel of partners or directly from us. These two services are called ClearSupport Alliance and ClearSupport Direct.

CLEARSUPPORT ALLIANCE
This is the Support service offered through our network of accredited Clearswift partners. If you have an existing Support contract with a partner, you should contact them directly. Please use the "Find a Partner" facility available from the Contact Support page.

CLEARSUPPORT DIRECT
This is the Support service provided by Clearswift directly. If you have a current Support contract with Clearswift Direct or would like more information on the service, please contact your local Clearswift team. The details are available on the Welcome page or from the Support drop-down or homepage under "Contact Support".

The Clearswift Beta Programs are available for current Support customers only to ensure members are familiar with our products and surrounding technologies.

NAVIGATION
The Beta Program registration is only available from the Support homepage.

HOW DO I BECOME INVOLVED?
If you hold a current Support contract, simply register your interest using the form provided. You will be contacted as and when beta programs are made available and asked to sign a beta agreement form.

WHAT WOULD I HAVE TO DO?
When the beta starts simply download and install the software and then send us your feedback via the beta forum and share your thoughts with other beta members.

WHAT ARE THE ADVANTAGES OF PARTICIPATING?
The beta forums benefit from full participation from the Clearswift Engineering, Product Management and Technical Support teams. So, with the beta you obtain an early preview of the next release, and via the beta forum you get to converse directly to those within Clearswift involved in supporting, developing, and setting the roadmap of the MIMEsweeper product suite. This provides you with a great opportunity to get those in-depth technical questions answered, and pass on your specific needs in relation to requirements for future releases.

NAVIGATION
ThreatLab Active is the "active" element of the ThreatLab service that is available to Supported customers only. Customers can access all areas of the ThreatLab website, from the alert archives to the resource library. In the Support drop-down menu, you can click on ThreatLab (to visit the homepage) or hover over the sub-menu that appears and select your area of choice.

WHAT DOES IT INCLUDE?

• Monitoring of emerging threats 24 hours a day, 7 days a week
• Receive up-to-the-minute alert and solution emails with information about new and existing threats
• Comprehensive library of hints and tips as well as Technotes and tools
• Regular newsletter, blog entries, articles and opinion piece features

The Anti-spam Services are available to all Supported customers who have MIMEsweeper for SMTP 5.0 or MAILsweeper for SMTP 4.3. The MIMEsweeper for SMTP 5.0 services are now part of ThreatLab LIVE! and can be downloaded automatically along with other managed lists.

NAVIGATION
The Anti-spam Services are available from the main Support drop-down menu and homepage as well as from within ThreatLab LIVE!.

PURPOSE
Clearswift's anti-spam filter harvests thousands of spam examples on a daily basis from global seed accounts, and accumulates these in a single database. This global database of spam terms and subject lines is extracted daily and placed online for ClearSupport customers to automatically download. Any incoming emails that match the latest spam profiles, immediately trigger the anti-spam policy, effectively blocking unsolicited email.

Unlike other vendors, Clearswift offer this value added service as part of the standard ClearSupport package.

Avoid having to manually update your system to combat the latest threats - use ThreatLab LIVE! - delivering ACTIVE protection against spam, viruses and digital attacks, direct to your MIMEsweeper.

NAVIGATION
ThreatLab LIVE! can be found from the Support main drop-down menu, under ThreatLab, or from the Support homepage. It is also referenced from the MIMEsweeper for SMTP 5.0 product pages within the main website.

PURPOSE
New in MIMEsweeper for SMTP 5.0, proactive Managed List
services:

• Automatic updates by the spamActive datafeed
• Managed Checksums for detection of embedded images in spam
• Managed Expression Lists for profanity, worms & hoaxes, scams & spam to name but a few

HOW TO SIGN UP
Setting your MIMEsweeper for SMTP 5.0 up to receive these automatic downloads couldn't be easier. Simply choose a password, tell us what that password is and then set your product up to connect to us. The ThreatLab LIVE! page explains the process and links to the registration form (to register your password of choice).