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ACCESS DENIED?
The majority of the Clearswift Support website is for current Support customers only. Find out more about our ClearSupport Services.
>> CLICK HERE
PROBLEMS WITH LICENCES?

If you have any issues with licences or wish to request a new one, please email your nearest Licencing Team below:

 
HOW TO BUY
Find out how to purchase Clearswift's Support services - ClearSupport Alliance and ClearSupport Direct.
>> CLICK HERE

 

 

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Welcome to Global Support Services

Thank you for purchasing one of the Clearswift family of products. Our worldwide Customer Support organization is dedicated to helping you maximize the return-on-investment (ROI) of this purchase. This page is an introduction to the wealth of information & resources that are available via the Clearswift Support Centre.

We have provided below the recommend First Steps to get you started on your Support Services experience.

STEP 1: IMPORTANT! - REGISTER TO ACCESS THE ONLINE CENTER

In order to benefit from unrestricted access to the Clearswift Support website, you will need to register your Support Certificate online. This confirms your identity and is a one-time registration that only takes a few minutes. Please note: You will need the Access Code and Company Name from your certificate.
>> CLICK HERE

STEP 2: SUBSCRIBE TO THE NEWSLETTERS
Keep up to date with all the latest information, including patch releases, with the Clearswift set of newsletters. Examples include ThreatLab, Technical Support, Product News etc.
>> CLICK HERE
STEP 3: VIEW "MY SUPPORT" DETAILS
View your Support details at any time in the "My Support" section - details shown include, your current Support certificate, current evaluation licences and all the latest patch and discussion board information.
>> CLICK HERE
STEP 4: NAVIGATE THE WEBSITE - A SIMPLE GUIDE
The Clearswift Support website holds a wealth of information. To help you find what you are looking for quickly, we have developed this simple guide.
>> CLICK HERE
STEP 5: HOW TO CONTACT US
Our Support personnel aim to provide quick and accurate solutions to technical issues, and have access to Clearswift Engineering and Professional Services staff to assist in this process. Find out how to contact your nearest Support team,
>> CLICK HERE
SUPPORT SERVICES
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>> ClearSupport Alliance
>> Service Definitions
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