Standard support is available to any Clearswift customer 24 x 7.
Clearswift operate 3 strategically located support centers
in Australia, England and America. These are manned by highly trained and
experienced engineers, available to resolve problems or offer advice on your
Clearswift deployment.
Clearswift operate 3 strategically located support centers
in Australia, England and America. These are manned by highly trained and
experienced engineers, available to resolve problems or offer advice on your
Clearswift deployment.
| Standard Support | |||
|---|---|---|---|
| 24/5 Phone and Email Support | Knowledge Base Access | Service feeds to update your solution | Service packs and patches |
Service Feeds
Based on the product installed Clearswift will provide regular service feeds toupdate your deployment and keep your communications protected from the
latest threats.
| Clearswift Email Appliance | Clearswift Web Appliance |
|---|---|
|
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|
Incident categories and target response times.
| Category | Description | Response Times |
|---|---|---|
| 1 | Failure of all or part of the Software resulting in Customer not being able to (i) process electronic mails or (ii) access web-pages |
|
| 2 | Failure of all or part of the Software where the Customer has reduced capability or ability to (i) process electronic mails or (ii) access web-pages, but at reduced performance |
|
| 3 | Failure of all or part of the Software where the ability of the Software to (i) process electronic mails or (ii) access webpages, is not affected |
|
| 4 | Any Incident having minimal impact on the Software, requests for information or requests for Enhancements. |
|
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Customer Support
Standard (24/5)