Customer Testimonials

District Council - England

"Excellent service, problem solved at first point of contact. Very impressive overall"

Independent Statutory Organisation - Ireland

"The technician knew exactly what my requirements were and although what I was looking for isn't officially supported, was able to offer the option of a workaround."

Solicitors - England

"As always, top quality support and even quicker than usual!"

Satisfaction survey scores 

The results of the global support survey for April 2012 are below;

Met or exceeded expectation of initial response time - 93.65%

Met or exceeded expectation of ability to solve problem - 96.83%

Met of exceeded expectation of overall response time - 96.83%

Met or exceeded expectation of technical competency - 98.41%

Total % - 96.4%

Customers using Clearswift solutions can expect a swift response from a professional support team that is available on a round-the-clock basis. Using globally recognised best practice to deliver services over multiple contact channels, we consistently meet or exceed end-user expectations of our ability to work through and resolve problems.

Clearswift Support’s capacity to exceed customer expectations in terms of response time is   driven in no small part by the technical competency of our team, which consistently meets – and exceeds – customer expectations, ensuring quality in our service delivery at all times. This commitment to quality is reflected in our customer satisfaction ratings. 

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