ClearSupport Alliance ensures that your Clearswift products will always
provide your network with the most advanced protection available, safeguarding
your organization against electronic threats long after initial installation.
Regional partners with Certified MIMEsweeper Engineers provide support
at Level 1 and Level 2 with the back-up of Clearswift for Level 3 issues.
Clearswift’s global Support Centers provide a route , for escalation
and resolution of more complex issues at Level 3. ClearSupport Alliance
is available individually for all Clearswift products from designated
partners.
The value of ClearSupport Alliance
ClearSupport Alliance delivers real value throughout the product ownership
lifecycle, from product implementation right the way through to on-going
maintenance and upgrades.
Telephone and email assistance
Teams of highly skilled technical engineers and specialists at support
centers can perform in-depth diagnostic and trouble-shooting procedures
over the phone or email. Working in multi-skilled units, they are trained
to resolve issues as quickly as possible. If the problem cannot be resolved
by conventional methods, then, if agreed, a real-time remote connection
to your system can be made. ClearSupport Alliance telephone and email
assistance features:
- Assessment and priority categorisation of Incidents
- Real time problem diagnosis and resolution
- Timely alerts and configuration advice to tackle the latest threats
- Guidance notes and alerts on product enhancements
- Access to discussion forum
Upgrades and patches
We continue to develop enhancements and solutions to keep your deployments
100% up-to-date. Major software upgrades provide our products with additional,
added-value features.
- Access to all major upgrades, release notes and downloads for up-to-the-minute
protection for your content security solution
- Upgrade problem diagnosis and resolution
Hands-on help and advice
- Unrestricted access to installation guides
- Technotes for self-help problem resolution
- Installation configuration problems diagnosis and resolution
Additional tools
- Utilities and plug-in solutions
- Online knowledge base and Tech Notes: password access to our extensive
library of technical data helps to resolve known issues quickly
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