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Service Levels

Service levels are divided at a top logical level into Individual and Business. These two logical divisions are subdivided into two levels of service each. Individual breaks down into ‘Essential’ and ‘Personal’ while Business has ‘Standard’ and ‘Enterprise’. The difference between Business and Individual categories really lies in how the system is configured. All Service Levels are specific to a single Domain.

The service is provided to users on the following basis

		Service Level				End-User Login Type
		Individual		Business
		Essential	Personal	Standard	Enterprise	Managed	Hosted
Threats	Virus	SP				SP
	Undetermined	SP				SP
	Inappropriate Language					SP
	Spam					SP
	Encrypted					SP
	Inappropriate Images *					SP
	Address Analysis					SP
	Text Analysis					SP
	Oversized					SP
	File Name Blocking					SP
	Attachments
	Executables					SP
	Images					SP
	Video					SP
	Documents					SP
	Sound Files					SP
Admin	Signature/Disclaimer	SP	SP			SP
	Quarantine	SP
	Reporting	SP	SP
	Domain/Service Level changes	SP	SP			SP	SP

SP - Only available to supplying Service Provider. Not end-user accessible
* - Can be disabled at *SP level

Individual

Individual users do not usually have a registered domain but are instead members of one of their service provider’s domains. Therefore the logical service level of Individual caters for users who do not have their own registered domains. For Individual users the service provider sets the basic configuration parameters for a domain or domains. Individual is divided into the levels essential and personal.

Essential

This model is the most appropriate for service providers who wish to provide the service to an entire domain of their clients (often as a no-charge benefit). At this service level users under a particular domain receive AV checking only and the host ISP can attach a legal disclaimer to the mail.

Personal

Although similar to essential this service level has the additional features of spam scanning and access to quarantined messages by the end-users. Personal allows the end users to access information about mail that has been quarantined by the system. They can choose to release or delete their mail from the quarantine areas but have no other method of interacting with the system.

Business

In contrast to Individual, business users will have either their own registered domain or will have been assigned a specific sub-domain by their service provider. Businesses subscribing to the e-Sweeper service have their own Web site, co-branded for both Clearswift and the hosting service provider to configure the service. Business is divided into the levels Standard and Enterprise.

Standard

This model is sold on as a value-add service by the service providers. The standard model allows business users to perform virus and spam scanning and attach legal disclaimers to their mail. Access to bypass lists allows fine-tuning of email usage policies on a group by group basis. Reports can be generated ‘on-the-fly’ or defined for regular email delivery.

Enterprise

Only business users can opt to signup for the enterprise service, both the extension of service and subsequent configuration take place via their host service provider’s branded Web site.

Enterprise has all the features of the Standard Service Level, plus inappropriate language, encrypted mail and allows sophisticated checking of mail attachments for executables, images, movies, and documents.

In all cases the services although based on MAILsweeper are configured via a branded Website. The service provider can opt to provide all service levels as totally managed in which case they simply do not inform their subscribers that a configuration Web site exists.

Customer Login Types and Policy Templates

e-Sweeper is the only product of it's type that has the flexibility to enable you to easily offer extremely tailored solutions to your business community.

As customers are added to the e-Sweeper system they can be given three different access rights:

Full
This login level gives the customer administrator full access to the end-user configuration Web site.

Hosted
The hosted login type gives the customer administrator full policy/reporting/quarantine access but does not allow them to directly add domains or change their service level.

Managed
The managed login is the most restrictive giving the user access to reporting and quarantine only.

In addition to these logins, you are also able to define policy templates that can be applied to customer domains as they are added to the system adding value to both you and your customer.

If you would like to more about the technical aspects of how the e-Sweeper works visit the technical information page.