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Q. Why don’t you offer a service running under UNIX?
I’m not bothered what flavor but why NT?
A. As over 90% of threats originate in, or are delivered via Microsoft
products we have to use Microsoft dlls to decompose the Compound Document
Architecture (CDA).
Q. We can get a competitively priced deal with anti-virus
vendors to offer a security service for our users. Why use e-Sweeper?
A. We’re sure you are aware that simple anti-virus checking doesn’t
cover the whole issue. Content security as addressed by e-Sweeper™
spans email attachments, spam, hoaxes, bandwidth sapping unauthorized
attachments of video, image and commercially sensitive material as well
as misuse of email exposing users to legal liability. Our service offers
all this and more. We recursively decompose email into it’s base form
and then recognize file signatures, which means we can find threats buried
many levels deep in zip files or compound documents. We think you will
agree that any service you offer should effect the very best protection
in the industry, e-Sweeper delivers exactly that.
Q. Is e-Sweeper a ‘one size fits all’ solution?
A. Not at all. We have service options that will appeal to the
entire spectrum of your clients and allow you to offer managed, partially
managed or wholly unmanaged services.
SP - Only available to supplying Service Provider. Not end-user accessible
* - Can be disabled at *SP level
- The Individual Essential is administered by the service provider on
a single domain basis on behalf of their clients. It comprises the full
recursive anti-virus checking module and results in suspect email being
quarantined.
- The Individual Personal service adds a spam filtering option and allows
end-users to see and either delete or release their own quarantined
mail.
- The Business Standard service allows business end-users to configure
their own anti-virus and anti-spam strategies and gives access to quarantine
areas, reporting, inbound and outbound custom inform messages, legal
disclaimers and bypass lists that allow fine tuning of their policies.
- The Business Enterprise service expands the standard offering by including
attachment checking by type and size for videos, documents, images,
and executables and also encompasses encrypted email and inappropriate
language checking.
There is more detailed information on this on our service
level page.
Q. How much latency does your service introduce in my
e-mail stream?
A. In practice, very little. We site our service hardware in your
own network at your operations center, which means we can run at the full
speed of your own service.
Q. I’m not sure we want your solution to be the first
point of contact in our mail link. How flexible can you be?
A. We will tailor our solution to comply with most requirements
you may have. Obviously some issues are easier to deal with than others
are but we will work with you to provide the most appropriate win/win
solution.
Q. Will you pester our business users with direct advertising
of any form?
A. Absolutely not. We insert a small ' e-Sweeper, powered by MIMEsweeper'
tag, which lends credibility to the service you are providing. Additionally
when viruses are discovered, our anti-virus partners will have a tag reporting
that their product was responsible for the detection and will provide
a link to their Web site - again building confidence and trust in your
customers base.
Q. Why should we trust such a fundamental part of our
security service portfolio to Clearswift (formerly Content Technologies)?
A. Quite simply because we lead the field in content security.
This is our business, our only business, and we have a passion for delivering
the very best in market for you and your customers. We are content security
breadth and depth.
Q. I’m not sure that I’m happy with trusting my SMTP
stream to a single Windows 2000 machine.
A. We have run sizing tests and are confident with the number of
machines we require to process a given number of users. We can load balance
and put redundant servers in place if you require this, at a higher monthly
minimum subscription fee.
Q. What do our business users see when they configure
the service?
A. Their configuration takes place on a web site that is branded
for your business and links off your web site. You may choose to offer
the service as a managed solution in which case you simply log-in to the
admin site as if you were the client business.
Q. How do the various parts that make up the service
relate to each other?
A. e-Sweeper comprises a number of cooperating processes:
| Client Processes |
Sentinel Processes |
How the e-Sweeper service works |
configuration loader
pattern file refresh
policy refresh
alert generator
log file sender |
report Consolidator
billing Process
alert Process
event Process
configuration generator |
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Q. What happens if I leave the configurations at their
default?
A. All email will be virus scanned and any email containing viruses
will be quarantined and a default inform message will be sent to the administrator,
sender recipient for inbound viruses and to the administrator and sender
for outbound viruses.
Q. How much are we allowed to charge for the e-Sweeper
service?
A. Charge what you will - or even give it away! We charge you on
a per user per month basis with a starting monthly charge. What you charge
for your service is entirely up to you.
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