Clearswift rolls out 24*7 support as standard
London, UK, 5th May 2010 – Clearswift, the software security company, has today announced 24*7 support as standard for all customers, and confirmed the launch of two new enhanced options. These changes further enhance the customer satisfaction achieved over the past 12 months following the centralisation of Clearswift’s support teams into three in-house centres in the UK, Australia and USA.
Craig Mills, Global Support Director, Clearswift said: “We believe that our support needs to reflect the role web and email use now has within an organisation – it is mission critical and needs to be fully operational at all times. Additionally, our in-house support teams have so much knowledge it makes sense to take this pro-actively to our customers, offering advice on potential issues and applying fixes before incidents happen.”
By choosing Clearswift content security, customers are investing in a fully integrated web and email security solution. A solution that offers the flexibility to create content policies that allow the full exploitation of Web 2.0 and email communications to fit their individual risk requirements. Clearswift standard support provides phone and email-based support, access to the knowledge base, service feeds, service packs and patches and user discussion forums - 24 hours a day, 7 days a week.
Darin McLean, founding partner of Voicepath commented on his company’s recent experience, “It was probably the single best support experience I have had in my 25 years in the IT industry. The Support Engineer who answered the phone was the same person who solved the problem, and he did it immediately on that very first phone call. This is truly an exception in today’s marketplace, where the usual support experience means needing to talk to three different people before you get any kind of resolution. I will renew our Clearswift support subscription with a very light heart next year, and that's the first time in my career that I think I have ever felt that way about paying for annual support.”
Advanced and Premium Support Levels
Advanced support builds on the standard benefits with the addition of a named customer support account manager and pro-active customer support. The account manager is automatically notified when a support query is raised and has an active role in the issue resolution. Pro-Active customer support makes use of ‘call home’ data and Clearswift Threat Lab Analysis to identify potential problems and apply a fix often before the customer is even aware of an issue. Premium includes the
benefits of both standard and advanced levels, and adds the reassurance of an annual system health check and on-site support if required.
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About ClearswiftClearswift’s content-aware, policy based solutions enable over 17,000 organizations to manage and maintain no-compromise data, e-mail and web security across all gateways and in all directions.
About Clearswift Global Support
Clearswift provide information security protection for employers and employees worldwide. Clearswift security solutions are supported by a dedicated team of highly trained an experienced in-house support engineers with the backing of a network of technically trained specialists. With support centres around the globe, Clearswift Global Support provide organisations with the support services to maintain mission critical web and email communications, ensuring a productive use of the internet and sensitive data loss prevention.
Contacts:
Nick Peart
Clearswift +44(0)7795564984
