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Technical Support Engineer

Reference Number:
Summary:: At Clearswift we are a leader in email and web content security. We are well known for our MIMEsweeper product, but also have a number of complimentary products, which we continually develop, at our Headquarters near Reading.
Post Date:: 01/02/2009
Job Title:: Technical Support Engineer – German Speaking
Division:: Technical Support
Email:: careers.uk@clearswift.com
Reporting:: EMEA Technical Support Manager
Location:: Theale, UK

The Role

Working as part of the EMEA Technical Support team you will be involved in the support of all Clearswift products. You will be expected to be able to support our full product set via phone and e-mail to customers and partners across Europe and the Middle-East.

The role is strongly customer focused role so you will expected to be a customer advocate, fully understanding the impact of the problems they are experiencing and ensuring expectations are set and exceeded in providing resolutions to customer issues.

Reporting directly to the EMEA Technical Support Manager, you will be working with the Global Clearswift Support organisation on new incidents and problems through to resolution.

Working with Clearswift German customers and partners your ability to successfully communicate in German is an essential part of the role.

Key Responsibilities

Providing a high level of support to both channel partners and customers, communicating both on the phone and via e-mail.

Producing technical notes for customers and channel partners on technical aspects of Clearswift products within the Clearswift Knowledge Base.

Skills Profile

1st line technical support background, preferably with 1 or more year’s experience.
E-mail System knowledge
Excellent communication skills and ability to work as part of a team.
Competent with Windows technology and associated architecture.
A good understanding of the fundamentals of IP networking, including SMTP, DNS
Familiar with electronic messaging concepts
Knowledge of IIS and SQL an advantage
Flexible working hours are required.

German language

Other

Strong character
Excellent customer interaction skills
Ability to work well within a team, including the local and virtual support teams.
Good technical understanding and desire to learn more

The job is located at our offices in Reading, Berks. Candidates must be UK Residents already and within travelling distance of Reading.

We offer a competitive salary and an excellent range of benefits, as well as career progression opportunities associated with a dynamic and growing organisation.

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